My Click Link is Blacklisted
Overview
When you send an email and a customer attempts to click on one of your embedded links they get a warning from Malwarebytes or some other systems that the link may be "nefarious", "unscrupulous", a source of malware, etc.
You check and the link is one of our redirection links.
You are concerned that we may have been hacked, why else would this happen?
Our Link is Not the Issue
When we embed a redirect link we do only that. When someone clicks on the graphic or link in your email, it goes first to our server and then we "redirect" to YOUR original link. This is how every ESP in the world works. Period.
There is no complex programming on this side, no directory tree, nothing. It merely updates a database on our side and then does a redirect.
Our side cannot be compromised in this way. Period.
Investigate YOUR Original Link and Destination Host (not on our network)
What is most likely happening is one of 2 things:
- Somone has reported your "link" as malware because they are trying ot be malicious and this inadvertently lists OUR link because it is the one in the email
- Your destination site that we redirect to, the one with your original link is actually compromised and needs to be investigated.
Over the years we have handled these requests many times and in 25 years we have never been compromised in this way and it has ALWAYS been a problem on the customer-site or where the customer was ultimately directing traffic.
Damage
The next concern is whether your activity has done more than damaged a domain or sub-domain name, has it also affect the IPs you use on our service. Based on our Terms of Use/Service you are liabile for mitigating those issues as well.
You are responsible for contacting the reputational service that has listed your clicks and you are responsible for addressing any issues on any system with you which you asked us to redirect traffic towards.
LAW
You have agreed to adhere to the CanSpam Act and not distribute Unsolicited Commercial Email or "spam" and you agreed to it at contract time and every time you logged into or viewed one of our systems or websites.
Contact
Please contact our customer service if you have any further questions. We are not able to provide assistance in fixing any malicious activity on any third-party site. Contact us at DMS Customer Service .